GAMING: What games do you offer?
Our casino offers over 1200 games - including Table Games, Card Games, Video Slots, Classic Slots and more Video Poker games than any other casino software. We are constantly developing new games and adding in more from the highest quality developers.
GAMING: What happens if I am suddenly disconnected from your casino?
Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse.
GAMING: I got a System Message saying "Game Mode Error". Why is that?
In every game there is an internal Timer that will expire if no action takes place. This is a security feature which protects your game.
GAMING: I've placed my bet and I'm not happy with it. How can I modify it?
All of the games have a "Clear Bets" button that will remove any chips you have placed.
GAMING: I ran out of Fun Money. How can I get more?
You can restore your fun money balance to $1000 simply by clicking on the Cashier icon on the software download.
TECHNICAL: What do I have to do in order to play at the casino?
In order to play at our casino, simply create a gaming account and make a deposit through the Cashier. You can then log into any of our games to play for real money.
MONEY: How do I make a deposit into my account?
In order to make a deposit, first register as a User by clicking on 'Create Account' on the website, and open an account.
Once you have an Email and Password you are ready to deposit money into your account and increase your balance.
When you have logged into your account, press on "Cashier" in the top right corner of the screen.
Select your preferred deposit method.
MONEY: How long does it take to process my deposit?
Deposits made using Credit cards, NETELLER, and other e-Wallets are added to your balance straight away.
Wire Transfer deposits usually take 3-5 business days to arrive at our bank. Your account will be credited upon our bank's receipt of the transfer.
If, for any reason, your request has not been approved after the time periods specified above, please contact our support team.
MONEY: How do I cash out my winnings?
In order to cash out money from your account you must first log on to your account using your Email and Password. You can withdraw money by following these steps:
Log in to our website using your email address and password.
Click on "Cashier".
Click on "Withdraw".
Enter the withdrawal amount and your chosen method.
All withdrawal requests are actioned within 2 to 5 business days. The minimum amount request is 25, and for Bank Transfer it is 100.
MONEY: How long does it take to receive my winnings?
Withdrawal requests are processed within 2 to 5 business days.
Wire Transfer requests usually take between 5 and 10 business days until the sum you requested is in your bank account. NETELLER, Bitcoin and Skrill requests that have been approved take no more than a few hours.
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff.
MONEY: How safe is it to use my credit/debit card online, and how do I make a deposit using my credit or debit card?
Our secure online credit card system is fast, user-friendly, and completely secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions.
